2 Reasons You Don’t Need 24/7 IT Support

2 Reasons You Don’t Need 24/7 IT Support

When you’re searching for an IT company, the two phrases you’ll probably hear a lot are “24/7 support” and “quick response rate”.

When you’re searching for an IT company, the two phrases you’ll probably hear a lot are “24/7 support” and “quick response rate”. While both of those things sound great on the surface, they sound less great when you start really looking. The typical IT support company model is that they will help you either in person or over the phone whenever something goes awry with your business’s network. There is usually an initial consultation where someone will come “assess” your network, and then they will give you contact information to call whenever something goes wrong. And you will be charged every time someone in your business calls that number. Global Harvest Networks takes a different approach to IT Support.

Personalized Network Solutions that Work

GHN has experience with many different industries. We take the time to learn what companies in your industry need from their IT infrastructure, and then we look at your company’s specific needs. Then, we create a specialized business network designed to work for and grow with your business. It is our firm belief that “quick fixes” shouldn’t be the most important part of our job. Our job is to create networks that work for our clients so we don’t have to keep “fixing” them.

Increased Productivity

Every time you call your IT help desk and they say that they are going to get back to you within a set time frame, you have to wait until they call you back to fix the problem. This almost always results in decreased productivity because you have to wait around for the person to call back and try whatever fix they propose. If their fix doesn’t work, you then have to wait for them to come to your office and fix it. Even after your problem has been addressed, though, how do you know that it’s not just going to happen again? Often, the technician that your IT support company sends will do whatever they need to do to get your network back up and running but nothing to address the actual cause of the problem. Global Harvest creates networks that work, and when they don’t we evaluate even the smallest problems thoroughly to make sure they don’t happen again.

IT Solutions and Network Protection from Global Harvest Networks

Global Harvest Networks has been working for the Washington D.C., Maryland, and Virginia areas since 2000 and we’re ready to lend our expertise to you! We offer a wide range of IT solutions that can tackle any and all of your network’s needs. Please don’t hesitate to contact us so that we can help you! You can also give us a call at 410-691-1130. We’re ready to assess your system, diagnose the problem, and help you find a plan that will strengthen your network, all free of charge! For more information on the latest things you should protect your system from, follow us on FacebookTwitterGoogle+LinkedIn, and YouTube.

This entry was posted on Friday, January 12th, 2018 at 1:31 pm. Both comments and pings are currently closed.

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